Question 1

Do you offer Gift Cards?

Accepted Answer

Yes,

We offer two types of gift cards: physical gift cards sold in stores and e-gift cards sold online.

Both types can be used at all Bluemercury locations, including those inside Macy’s, for spa services and online purchases.

However, Bluemercury gift cards cannot be used for Macy’s purchases, and Macy’s gift cards cannot be used at any Bluemercury location, including those within Macy’s.

You can read about our policy here.

Question 2

Do you accept cash in stores?

Accepted Answer

Bluemercury stores do not accept payment in the form of cash, unless required by law in that location. This policy was created to increase the safety of our store environment, the wellbeing of our staff, and the efficiency of store operations.

Question 3

How does the BlueBonus Promotion work?

Accepted Answer

The BlueBonus Promotion at Bluemercury rewards customers for their purchases. For every set amount spent during the promotional period at Bluemercury stores or online, customers are entitled to a BlueBonus. The promotion runs from a specific start date and time to an end date and time. To take advantage of this promotion, customers must ensure that they are signed into their BlueRewards account before checking out online, so that the rewards are properly credited to their account. The BlueBonus reward is not granted immediately after making a purchase. Instead, qualifying customers will receive an email with BlueBonus Cards prior to a given date. This email will contain a discount code representing the total value earned through the promotion, which can be applied towards future online purchases or as a store credit. Please note that the reward will be added to the BlueRewards accounts also prior to a specified date, and customers will have a set period starting from a subsequent date to redeem their earned rewards both online and in-store.

Question 4

How do I cancel my Bluemercury account membership?

Accepted Answer

To cancel your Bluemercury account membership, simply contact us and we will assist with terminating your membership. Please allow up to a given number of business hours to process this update. Should you require any additional assistance or have further questions, you can reach us by phone or by responding to our email communications.

Question 5

Can I cancel my order?

Accepted Answer

Orders that are already being prepared for shipment or are on their way cannot be canceled or modified. If you wish to cancel such an order, you will need to wait until you receive the package and then you may request a prepaid return label at no cost to you at https://bluemercury.com/pages/returns , or take it to a Bluemercury store. Once the system processes your return, we will issue a refund, and you will receive an email notification. The refund will typically be processed within seven business days, depending on your bank and payment method. For more specific information on the refund process, please contact your bank.

Question 6

What are your Return and Exchange Policies?

Accepted Answer

Our Return Policy

We accept returns and exchanges within 90 days of purchase. Returns within 90 days of purchase may be credited back to the original purchasing card or provided as a gift card. Returns after 90 days of purchase will be refunded as a gift card. Our gift cards may be used in-store, online, or for spa services.

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases.

We gladly accept returns on products that are in new or gently used condition.

All samples are yours to keep, regardless of the return.

Our Exchange Policy

If you would like to exchange a product for the same item, no payment is required-just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.

Question 7

How can I contact a Beauty Expert or Customer Service?

Accepted Answer

We have Beauty Experts ready to help with advice about skincare, makeup and treatments. All of them are “Beauty Junkies” and love talking (and using!) the products we carry. They can also help if you have an question about an order, return or want to talk about an experience inside the store. You can contact customer service via this form, or using the below.

Email: team@bluemercury.com

Phone: 1-800-355-6000

Hours: Weekdays 9 a.m. - 8 p.m. EST, Weekends 10 a.m. - 7 p.m. EST

The office will be closed on the following holidays:

Memorial Day
July 4th (Independence Day)
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day

Question 8

What is the Bluemercury BlueRewards Program?

Accepted Answer

The Bluemercury BlueRewards Program is our rewards program specially designed for our loyal customers and it’s free to join!

As a Bluemercury BlueRewards Program member, you can enjoy member benefits including birthday gifts, member rewards, surprises, free standard shipping and more!

For more information about the BlueRewards Program, click here.

Question 9

Is my personal information secure? Will my information be shared with others?

Accepted Answer

Yes, your information is secure! You can view our Privacy Policy.

Question 10

How many levels are in the Program?

Accepted Answer

Bluemercury BlueRewards Program offers three levels of recognition (“Program Levels”). Your Program Level is based on your net qualifying spend level (the total dollar amount of your purchases of Bluemercury merchandise or spa services, less returns, discounts and adjustments) in the previous calendar year ("Annual Qualifying Spend").

Question 11

How will I receive my rewards or view Program Level status?

Accepted Answer

You will be notified via email as you become eligible to redeem rewards. You can also view available rewards by logging into your online account.

Question 12

Product Recalls

Accepted Answer

The following products were sold at Bluemercury.com and were recently recalled by U.S. regulatory agencies. The information is based on press releases issued by the manufacturer, regulatory agency, or both.

Laundress New York*

*The above is a safety notice, not a product recall. Please click on the link for above for more detailed information.

Question 13

How do I track my order?

Accepted Answer

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

Question 14

How do I check my Gift Card balance?

Accepted Answer

You can check your balance here.

Question 15

Why isn't my Promo Code working?

Accepted Answer

Customers cannot combine multiple offers. Beauty Cards cannot be used in conjunction with other promotional codes. Learn more about our Beauty Cards here.

Ensure your code is still valid by checking live codes here.

Additionally, please make sure you are logged into your account when using a code to place an order.

Question 16

What are the benefits of the BlueRewards loyalty program?

Accepted Answer

The BlueRewards loyalty program offers free ground shipping on all orders and exclusive perks such as birthday gifts, rewards, and more. Membership is free and provides access to special benefits.

Question 17

How can I receive a copy of my receipt if I didn't get an email?

Accepted Answer

If you did not receive your receipt via email, please provide us with specific details such as the store address, transaction date, and your contact information. We will submit a request for the store to resend your receipt.

Question 18

How do I report a potential fraud or unauthorized use of my information on Bluemercury?

Accepted Answer

If you suspect that your email address or payment information has been used without your authorization to make a purchase with Bluemercury, we urge you to contact us immediately as well as to report the issue to your bank for further investigation. We take such matters very seriously and will cancel any unauthorized transactions to ensure the integrity of our system. Our customer service team is available to assist with any concerns you may have regarding potential fraud or unauthorized activities related to your information.

Question 19

When will my order ship?

Accepted Answer

Due to scheduled warehouse maintenance, orders shipment will be delayed until March 27.

Orders placed by 12 p.m. EST will be processed the same business day. Orders placed on weekends and holidays will be processed the next business day.

Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:

New Year’s Day
President's Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas

Question 20

How can I return an online purchase?

Accepted Answer

Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: Complete the return request form to receive a return label. You may also reach out to Customer Service to receive a return label for your order. Contact us by live chat, phone or email to receive a free shipping label.

Phone: 1-800-355-6000

Email: team@bluemercury.com

All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: As soon as package arrives, please allow three to five business days to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

Question 21

How can I check my order status?

Accepted Answer

Your order status is available online at our Order Status page or through My Account under "My Purchases."

If you still have questions, please call 1-800-355-6000 or email team@bluemercury.com.

Question 22

What if I can’t remember my log-in information?

Accepted Answer

You can reset your password online by clicking the “Forgot Password” link under My Account and enter the email that you used to join Bluemercury BlueRewards. For further assistance, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Question 23

How do I achieve each level of the Bluemercury BlueRewards Program?

Accepted Answer

You can increase your level by hitting the Annual Qualifying Spend thresholds.

Silver Level $0-$299; Sapphire Level $300-$999; Platinum Level $1000+ in a calendar year.

Sign up online to view your status and your Annual Qualifying Spend activity.

Question 24

When are the Beauty Cards issued?

Accepted Answer

Beauty Cards are issued on the first day of the month, four times a year – January, April July, October

Question 25

Up to 3x Rewards on Sun Care

Accepted Answer

BlueRewards members earn up to 3x rewards toward their next Beauty Card on sun care purchases in store and online between Tuesday, April 1 at 12 a.m. EST and Tuesday, July 1, 2025, at 2:59 a.m. EST. BlueRewards members won’t be awarded for canceled or refunded purchases.

Question 26

How much does shipping cost?

Accepted Answer

	BLUEREWARDS MEMBERS	NON-MEMBER
GROUND SHIPPING	Free for all BlueRewards Members	Free over $100 spend, $7 for orders less than $100
TWO-DAY SHIPPING	Free over $150 spend, $10 for orders less than $150	$10

Question 27

How do I sign up for text messages?

Accepted Answer

To opt-in to text message marketing, text JOIN to 68228. By subscribing to Bluemercury text messages, you consent to receive autodialed messages to the number used at opt-in. Msg freq may vary. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Privacy

Question 28

How do I report a problem with a purchase made at a Bluemercury store?

Accepted Answer

If you have encountered an issue with a purchase made at a Bluemercury store, such as rewards points not being applied to your account, we request that you provide us with a copy of your receipt. Upon review, we will assist in adding any missed points to your account or resolving other issues. For further assistance, please respond to our contact email or call the provided support number.

Question 29

What should I do if my Gift Card balance is incorrect?

Accepted Answer

If there seems to be a discrepancy in your Gift Card balance, you can check the balance by visiting our website. There, you will be able to enter your full 16-digit Gift Card number along with your 4-digit PIN, ensuring that no spaces are used. This will reveal the correct balance on your Gift Card. If you encounter any issues or need further assistance, please contact us by phone or email.

Question 30

How can I return an in-store purchase?

Accepted Answer

In-store purchases must be returned or exchanged at any Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.

Online orders placed by a Beauty Expert in store may be returned or exchanged at any Bluemercury store location with a valid receipt or returned by mail. Please note, exchanges may only be conducted in-store and cannot be completed by mail.

Question 31

Do you have Shop Now, Pay Later?

Accepted Answer

Yes, you can split your purchase into four interest-free payments with Klarna. See how it works below.

Part 1: How it works

Add products to your cart and select “Klarna” when you check out
Enter a few personal details and you’ll know instantly if you’re approved
Klarna will send you an email confirmation and reminders when it’s time to pay
You can complete your future Klarna purchases with just one click

Part 2: Payments information

Pay in 4 interest-free installments

Split your purchase into four equal payments. Just enter the credit or debit card details of your choice and make automatic payments every two weeks. No interest or fees when you pay on time.

Full terms of Pay later in 4 interest-free installments.

*CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.

Part 3: About Klarna

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions

Visit the Klarna FAQ page to find out more about using Klarna.

About Klarna

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.

80 million shoppers are using Klarna.
190,000 retailers are working with us worldwide.
We’ve been powering online checkouts for 14 years.

Question 32

I have a product or vendor submission.

Accepted Answer

Thank you for your interest in joining the Bluemercury vendor family! We have a new submission process!

To be considered for distribution, please create a profile on RangeMe.
From there you'll be asked to fill out your brand information and provide all of the details we need to review.
If we feel a partnership would be a good fit, we'll be in touch!

Thanks again, and we look forward to hearing from you and experiencing your brand!

Question 33

Does Bluemercury offer an affiliate program?

Accepted Answer

At Bluemercury, we believe beauty is about celebrating the uniqueness in all individuals. Your singularity makes you special. That’s why we want you to share the beauty products that are your legitimate go-tos, holy grails and must-haves. In return, we’ll give you the opportunity to earn a competitive commission on your recommendations.

As a female-founded, female-run company, we’re proud to use our platform to highlight the diverse brands (more than 165!) that are at the core of everything we do and who share our belief that beauty is for everyone. If this sounds like you, too, we’d love for you to be part of our affiliate program. Did we mention that it’s completely free?

Some of the benefits you’ll receive as a Bluemercury affiliate:

Share more, earn more

Share eligible product links to your social channels to begin earning extra cash, pronto!

Bluemercury beauty news

Receive exclusive newsletters featuring beauty trends, upcoming promotions and new brand and product launches.

Bonus benefits!

BlueRewards, our (also) totally free loyalty program, lets you amass even more perks, like free shipping and returns, free samples, unlimited beauty advice and birthday treats.

Increased exposure

Tag @bluemercury when you showcase Bluemercury’s brands, perks or promotions, and you’ll have a chance to be featured on our social channels.

Apply now (it’s free!)

Fill out our application form and email our team at rm-bluemercury-affiliate@mail.rakuten.com to let them know you’ve applied. Once you’ve been approved, you’ll receive an email notification from our affiliate partner, Rakuten/Linkshare. Then get ready to start earning!

Any questions?

If you have questions or concerns, please email our team directly at rm-bluemercury-affiliate@mail.rakuten.com

Question 34

What is the Privacy Policy?

Accepted Answer

Our Privacy Policy can be found here.

Question 35

How do I change my password?

Accepted Answer

Passwords can be updated by clicking the “Forgot Password” link on the My Account page. To start, click here.

Question 36

What is qualifying spend?

Accepted Answer

All merchandise and spa purchase transactions (excluding the purchase of gift cards/e-gift cards, taxes & shipping) on Bluemercury.com, in Bluemercury heritage stores and in Bluemercury shops inside Macy’s locations contribute to your qualifying spend.

If you return a product, the amount will be deducted from your qualifying spend to determine your net Annual Qualifying Spend.

Question 37

How long is the redemption period?

Accepted Answer

Beauty Cards can be redeemed up to thirty (30) days of the issuance day.

Question 38

Bluemercury BlueRewards Program Terms & Conditions

Accepted Answer

Membership / Eligibility

The Bluemercury Rewards Program (“Program”) is a rewards program offered by Bluemercury, Inc. (“Bluemercury”) to its customers who are residents of and located in the continental United States. Membership in the Program (“Membership”) is limited to individuals only (“Members”) and is limited to one per individual. No purchase is necessary to obtain Membership. Employees of Bluemercury are not eligible for Membership. To be eligible for Membership, you must: provide your first and last name, a unique email address to be used as your Membership identifier and email communications, your postal code and your birth month; you must be 13 years of age or older; and you must be a legal resident of the United States. Eligible minors must obtain a parent’s or legal guardian’s consent prior to participation.

Each customer that properly completes the enrollment process shall be considered a Member for the purposes of these Terms and Conditions.

Enrollment

In-Store. You may apply to become a Member of the Program by completing enrollment at any Bluemercury store or Bluemercury shop inside Macy’s retail stores. Upon completion of in-store enrollment, a welcome email will be sent within 24 hours, providing a link that allows Members to also create an online account (“Online Account”) on the Bluemercury website (“Website”). Just click the link in the email and then click “Forgot Password” to create a password for your Online Account. Your Online Account will use the same email address you provided during in-store enrollment in the Program. Members of the Program are not required to create an Online Account in order to maintain an active Membership in physical stores, but an Online Account must be created for online purchases to be counted towards your qualifying spend.

Members with Online Accounts prior to in-store enrollment in the Program may link their existing Online Account to their Membership by using the same email address for enrollment into the Program as is used for their Online Account.

Online. You may also apply to become a Member of the Program by visiting the website. When enrolling on the Website, you are also creating an Online Account on the Bluemercury Website and this will allow your online purchases to be counted towards your qualifying spend.

Bluemercury Rewards Program Levels

The Program consists of three levels: Silver, Sapphire, and Platinum level (each a “Program Level” or “Level”). Your Program Level is based on your net qualifying spend level (the total dollar amount of your purchases of Bluemercury merchandise or spa services, less returns, discounts and adjustments) in the previous calendar year (“Annual Qualifying Spend”). The benefits available to you as a Member are based on your Program Level status.

Bluemercury Rewards Program Level	Annual Qualifying Spend
Silver	$0 - $299.99
Sapphire	$300 - $999.99
Platinum	$1000+

Changing Program Levels

Upon completion of enrollment, you immediately enter the Program as a Silver Level Member. Once your Annual Qualifying Spend qualifies you for the next Program Level, you will be moved up within 48 hours, unless returns cause you to fall below the required Annual Qualifying Spend amount for the new Program Level. You will be notified of a change in your Program Level via email, and if you have an Online Account, your Member dashboard will indicate your change in Program Level status. You will then begin to accrue benefits associated with your new Program Level. Members must be enrolled in the Program on the last day of the month preceding a redemption month in order to receive the benefit. For example, if Member’s birthday month is July, Member must be enrolled on June 30^th in order to receive and redeem a birthday gift in July. Once you advance to the next Program Level, you will remain at that Level for the rest of the calendar year, and the next full calendar year. Starting in January 2020 and every January thereafter, your Annual Qualifying Spend in the previous full calendar year will be used to calculate your Program Level for the next year.

Earning and Redeeming Program Rewards

Under the Program, you will increase your “Annual Qualifying Spend” by making either a merchandise or spa service purchase (excludes the purchase of gift cards, taxes and/or shipping) in Bluemercury retail stores or in Bluemercury shops inside Macy’s retail stores or by making a merchandise purchase on Bluemercury.com. The purchase of Bluemercury products on Macys.com will not count towards your Annual Qualifying Spend.

Beauty Card Rewards (“Beauty Cards”) Beauty Cards are awarded based on a Member’s quarterly purchases at a rate of $10 added to the Beauty Card for every $250 spent on products and services. The maximum value Beauty Card issued is $150. Any remaining balance of quarterly spend that is below the threshold to receive the next $10 Beauty Card Reward denomination is forfeited and does not carry over to the following quarter. Similarly, any quarterly spend remaining after the maximum $150 value Beauty Card has been issued does not carry over to the following quarter. Each Beauty Card is valid for one purchase only before its expiration date. Any value remaining on a Beauty Card after the purchase is made will be forfeited. Beauty Cards are issued 4 times per year and are valid for the full month. Beauty Cards may not be combined with other offers, used for spa services, redeemed for cash, credited to an account or used for purchasing gift cards in-store or online. No cash value. Beauty Cards not valid on prior purchases. Reproductions or duplicates not accepted. Return of a purchase made with a Beauty Card will result in a reduction of the value of your refund by the amount of the Beauty Card. Bluemercury is not responsible for lost or stolen Beauty Cards.
Please contact Customer Service with any questions or comments at team@bluemercury.com or call 1-800-355-6000.

Product Rewards are determined according to Program Level by Bluemercury in its sole discretion and sent to Member’s Program email address. Product Rewards can be redeemed at Bluemercury stores or Bluemercury shops inside Macy’s stores by presenting the email (printed or displayed on your smart phone) to store associates. To get your Product Rewards online, add Product Rewards to your shopping cart during checkout along with a minimum purchase of $25 on the Bluemercury Website. If your online order is not completed during the same Website visit, the Product Rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem a Product Reward during checkout. Product Rewards are available for redemption while supplies last and substitutions by Bluemercury may occur. Product Rewards may not be returned or exchanged.

Benefits

Each Program Level offers different benefits. These benefits are offered at the sole discretion of Bluemercury. Benefits may be added to or removed from the Program at any time without notice. Bluemercury may provide substitute benefits at its discretion.

Changes, Termination And/Or Removal From Program; Rewards Not Transferable

Bluemercury may modify or terminate the Program at any time, with or without notice, which may result in loss of outstanding rewards and the cancellation of all benefits and privileges associated with the Program. Rewards earned are not your property and may be revoked, cancelled, limited or modified at any time. Rewards earned have no cash value and may not be redeemed for cash, and have no value whatsoever. Bluemercury reserves the right to limit, delete or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms and Conditions shall be at the sole discretion of Bluemercury, whose decision will be final. Bluemercury will not be liable for any failure to issue rewards to your account in a timely manner. Bluemercury is not liable for rewards that are lost due to fraudulent, unauthorized, or other unacceptable use.

Bluemercury Inc. may terminate any Member’s access to all or any part of the Program at any time, with or without cause, with or without notice, effective immediately. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the immediate termination of your Membership without notice.

Upon any termination, all rights and obligations of the parties shall cease and Member shall immediately cease receiving benefits of the Program. After termination, Bluemercury Inc. has no obligation to maintain any content in Member’s online account (including without limitation, records regarding Member’s Rewards Level, which will be irrevocably forfeited) or to forward any unread or unsent messages to Member or any other Member or third party. Rewards and Program Level status are not transferable in the event of death, as part of a domestic relations matter, or for any other reason. Rewards cannot be transferred to a different membership. The sale or trading of rewards is prohibited.

Release of Information

By enrolling as a Member of the Program, you consent to the release of your personal information to third parties necessary to carry out the Program.

Change to Membership Information

You must advise us of any change in your name, address, e-mail address, or phone number associated with the Membership. You may call us at 1-800-355-6000 or write to us at team@bluemercury.com.

Mobile Features

Bluemercury’s Mobile Help and Terms & Conditions

By opting in to receive mobile messages from Bluemercury, you agree to the following Terms & Conditions:

As a Bluemercury customer, you may opt in to receive recurring promo and order messages that may be sent using automated dialing technology from Bluemercury to the provided mobile number. By opting in, you agree to receive recurring messages and the frequency depends on the number of issues or transactions. You understand that you don’t need to opt in to receive messages to make a purchase. This page is intended to assist you with any mobile messaging questions.

Bluemercury Promo Alerts:

Recurring marketing messages may be sent using automated dialing technology.
Msg&data rates may apply
For help, send HELP to 88475
To cancel, send STOP to 88475

I'd like to join Bluemercury Promo Alerts. Where can I sign up?

Sign into your Bluemercury account.
Click on Profile
View Preferences to edit notifications
Check the "Yes, text me" box
Enter your mobile telephone number
Select the texts you want to receive
Click the Save button

How do I opt-out of Bluemercury Promo Alerts?

Here are the different ways you can opt-out:

You can text any of the following keywords to 88475 to be opted out of all future Promo Alert messages. Standard carrier rates apply. You’ll receive a mobile message confirming you’ve opted out.

STOP
END
QUIT
CANCEL
UNSUBSCRIBE

What if I deactivate or change my mobile number?

Bluemercury customers who wish to change their mobile number or deactivate their phone number must contact Bluemercury to report their change in status so that Bluemercury may discontinue sending text messages to the opted-in mobile number.

Can I receive Bluemercury Promo Alerts and Order Alerts with any wireless carrier?

Bluemercury’s Promo and Order Alerts are compatible with all major wireless carriers, including:

AT&T
Verizon Wireless (not mobile downloads)
Sprint
T-Mobile®
Metro PCS
Alltel
U.S. Cellular®
Many other smaller/regional carriers

Agreeing to Bluemercury's Privacy Policy & Terms of Use

Bluemercury values your privacy. By registering to be a Member of the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by Bluemercury’s Privacy Policy and Terms of Use. Please see Bluemercury’s Privacy Policy and Terms of Use at www.Bluemercury.com.

Last updated: February 10, 2022

Question 39

2x Rewards on Augustinus Bader

Accepted Answer

BlueRewards members earn double rewards toward their next Beauty Card on all Augustinus Bader purchases in store and online between Tuesday, April 1, at 12 a.m. EST and Tuesday, July 1, 2025, at 2:59 a.m. EST. BlueRewards members won’t be awarded for canceled or refunded purchases.

Question 40

What happens if an item I ordered is out of stock?

Accepted Answer

On occasion, an item may sell out before we are able to fulfill your order. If this happens, we will notify you about the unavailable item and a refund will be issued for that specific item. Please note that we only charge for products that have been shipped, so your order total will be adjusted accordingly. We apologize for any disappointment this may cause and are doing our best to keep our inventory updated to prevent these issues.

Question 41

What should I do if I have issues or questions relating to my Macy's credit card or Macy's account?

Accepted Answer

If you experience any issues or have questions regarding your Macy's credit card or Macy's account, you should reach out to Macy's customer service team directly for assistance. Bluemercury does not have access to Macy's systems or the ability to handle inquiries related to Macy's services, as Bluemercury is a separate entity. In case of billing concerns, such as needing the payoff amount for a Macy's credit card, miscommunication about card services at a Macy's store, or dissatisfaction with Macy's customer service, the best course of action is to contact Macy's customer service department. They have the necessary tools and access to provide the support and information you require. We apologize for any inconvenience caused, but we are committed to ensuring you get the help you need from the appropriate source.

Question 42

Do you have any shipping restrictions?

Accepted Answer

P.O. Box, International Shipping, APO/FPO/DPO Military Addresses

We are unable to ship to P.O. Boxes, international, and military addresses at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.

All orders containing hazardous materials can only be shipped via ground to addresses within the continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.

Question 43

How do I return a Bluemercury Inside Macy's purchase?

Accepted Answer

Macy’s will accept for return or exchange Bluemercury purchases with proof of purchase within 180 days of purchase. Bluemercury returns and exchanges can be accepted at a Macy's store with a Bluemercury shop or returned by mail. Macy’s will not accept returns or exchange purchases from Bluemercury standalone stores or online orders.

Question 44

What should I do if my Gift Card is lost or stolen?

Accepted Answer

Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please contact us by phone or email and a customer service representative will be able to assist.

Phone: 1-800-355-6000

Email: team@bluemercury.com

An investigation will be conducted for each case to determine eligibility for a replacement Gift Card. We cannot guarantee the recovery of lost funds.

Question 45

I have a press inquiry.

Accepted Answer

For all press inquiries, please email our Public Relations team at press@bluemercury.com

Question 46

What are the Bluemercury BlueRewards Terms and Conditions?

Accepted Answer

Our Terms and Conditions can be found click here.

Question 47

How do I change my personal information?

Accepted Answer

Personal Information can be updated on the My Account page online once logged in.

Question 48

Will purchasing gift cards/e-gift cards count towards my Program Level?

Accepted Answer

Gift card or e-gift cards purchases DO NOT increase your Annual Qualifying Spend and therefore do not count towards moving your Program Level to the next Level.

Question 49

How do I redeem my rewards?

Accepted Answer

Beauty Cards can be redeemed in-store or online.

In order to redeem your reward online you need to log in using the email address associated with your BlueRewards account. If you can’t remember your password, click "Forgot Password" and reset instructions will be emailed to you. Once you’re logged in, there are two ways to access your card.

1. My Account

Go to “My Account” to find your current rewards.

Click "Apply" next to the Beauty Card to add it to your order.

Your Beauty Card will be added to your cart and the discount will be automatically applied to your total.

2. Your Cart

Click on your cart and you will see your Beauty Card reward amount reflected in your subtotal.

Question 50

Spa Local Offer

Accepted Answer

First-time Bluemercury Spa customers receive 10% off a single Bluemercury Spa treatment. Offer valid in stores for first-time Bluemercury Spa customers only. Offer cannot be combined with any other coupons, discounts, promotions, or offers, redeemed for cash, or used for prior purchases. Offer not valid on gift cards.

Question 51

Do you have Spas?

Accepted Answer

Yes, our Bluemercury Spas are located in our Bluemercury stores at select locations. Find the nearest Bluemercury Spa at your neighborhood Bluemercury here. Call your store for the latest spa menu.

Question 52

What should I do if my order is canceled as fraudulent?

Accepted Answer

If your order was canceled and flagged as fraudulent, don't worry! Our system occasionally flags orders to protect our customers, but after a quick review, your account will be authorized to make purchases. You simply need to repurchase the item using the same information you initially provided. If any promotions or special offers were a part of your original order, please try to use the same promo codes or contact customer service for further assistance to ensure that you still receive the benefits of any offer or discount. Should you need further help or if you're experiencing any other issues, feel free to reach out to us by replying to the customer service email or by calling our support number.

Question 53

How are refunds processed to Gift Cards?

Accepted Answer

Refunds made to Gift Cards are processed and loaded onto the card. The balance is then ready to be used again for future purchases. If you want to confirm that a refund has been processed, contact our customer support.

Question 54

What is the process for a return by mail?

Accepted Answer

We understand that sometimes you may need to return a product due to various reasons such as it's no longer needed or it arrived too late. At Bluemercury, we’ve made the return process simple and at no cost to you. Here's what you need to do:

First, submit a return request. We will send a new prepaid UPS Return Label to your email.
Ensure that you only include products from the same order in your return package. Please do not combine products from multiple orders. If you have multiple items to return from different orders, use separate boxes and respective return labels for each.
After securing the prepaid return label onto the outside of the box, drop your package at a UPS store or a UPS drop-off location.

Bluemercury is not liable for any returns made outside of our return portal.

Please allow up to seven business days for our warehouse to receive and process your return. Once the refund is issued, you will receive an email notification.

The refund should be credited back to your account within seven days. The exact timing can vary depending on your bank and payment method. For specific queries about the refund process, kindly reach out to your bank for assistance.

If you encounter any issues or have additional questions, our customer service team is here to help. You can reply directly to this email or give us a call at the phone number provided.

Question 55

Do you ship to Hawaii or Alaska?

Accepted Answer

For shipments to Hawaii and Alaska, we offer USPS (Priority), 2- Day and 1-Day shipping services.

Question 56

How can I contact my local store?

Accepted Answer

See our Store Locator for hours, locations and the local phone number.

Question 57

Who can join? What are the eligibility requirements?

Accepted Answer

To be eligible for Membership, you must: provide your first and last name, a unique email address to be used as your Membership identifier and email communications, your postal code and your birth month; you must be 13 years of age or older; and you must be a legal resident of the United States. Eligible minors must obtain a parent’s or legal guardian’s consent prior to participation.

Question 58

What do I do if I forget to tell the Beauty Expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

Accepted Answer

Please retain your store receipt and call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Question 59

What benefits exist at each Program Level?

Accepted Answer

Click here for a detailed overview of our Program Level benefits.

Benefits are valid for as long as you are in a specific Program Level. If you move down a Reward Level, your benefits change accordingly.

Question 60

Complimentary Signature Facial

Accepted Answer

Receive a complimentary Bluemercury Signature Facial with any in-store purchase of $250 or more between Thursday, July 11, and Thursday, October 31, 2024. Facial offer must be redeemed within two months of purchase. Facial appointment must be booked in store at time of purchase and is not valid to book online. Offer is nontransferable and is valid for one service per person. Offer is not valid for gift cards and cannot be used for prior purchases. Offer is available at spa locations only.

Question 61

Can I receive a resend of a digital item not delivered to the intended recipient?

Accepted Answer

If a digital item such as a gift card has not been received, you can request a resend to the recipient’s email address. Please instruct the recipient to check all their inboxes, including spam and junk folders, for the item.

Question 62

What happens if my order is lost or stuck in transit?

Accepted Answer

We apologize if your order has been lost or delayed in transit. Depending on the shipping method you selected at checkout, there are occasions where tracking updates may appear only when the package is close to its final destination. However, if your package has exceeded the expected processing and shipping times, please contact our customer service team so we can initiate an investigation with the carrier.

Question 63

What should I do if the product I received is damaged or broken?

Accepted Answer

We’re sorry to hear that your product arrived damaged or broken. At Bluemercury, your satisfaction is our top priority, and we’re here to help! Please report the issue under your order pages on our website here Report Issue . This will notify our warehouse, and one of our beauty experts will promptly assist you in resolving the problem.

Question 64

Can I add or remove items from my order?

Accepted Answer

We're sorry to say that once an order has been purchased and confirmed, we are unable to make any changes to it, as our system begins processing immediately after purchase. If an item was purchased by mistake, we encourage you to return the received product to any of Bluemercury stores or return by mail, to receive your reimbursement.

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